We want you to love every bag of GoldNuts. If something is not right, we are here to make it right.
Returns
Because our roasted pecans are a fresh food product, we are unable to accept returns of opened items for health and safety reasons. Unopened items in their original, sealed packaging may be returned within 14 days of delivery. To start a return, contact us at support@goldnuts.com with your order number.
Damages and Issues
Please inspect your order as soon as it arrives. If your GoldNuts arrive damaged, defective, or you have received the wrong item, contact us immediately at support@goldnuts.com and we will replace it or refund you in full. Photos help us resolve things faster.
Non-Returnable Items
As a perishable food product, opened bags, gift cards, and final-sale items cannot be returned. This is standard for fresh gourmet goods and helps us guarantee the quality of every order we send.
Refunds
Once your return or claim is approved, we will notify you and process your refund to your original payment method. Please allow a few business days for your bank or card provider to post the refund.
Need Help
For any question about a return or refund, email us at support@goldnuts.com. A real member of our team will get back to you, usually within 24 hours.
